Complaints / Return of goods

In accordance with Section 1829 of the Civil Code, the consumer has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods, respectively. from receipt of the last delivery of goods, if several types of goods are purchased or the goods consist of several parts (it is sufficient to send the 14th day of the period). If the buyer decides to withdraw within this time limit and meets the conditions below, he will be refunded the purchase price and the cost of the cheapest way of delivering the goods from the seller to the buyer. In accordance with Section 1820 (1) g) and § 1832 (3) shall be borne by the consumer upon withdrawal from the purchase contract pursuant to Section 1829 et seq. the cost of returning the goods.

If you decide to withdraw within this time limit, please be kindly requested to observe the following conditions:
 

• At the latest on the 14th day following the receipt of the goods, the seller must be notified of the withdrawal. 
• HOLD withdrawal form HERE
• Please send by email to info@hobbytec.com and then add the goods. 
• Return the goods at their own cost to the warehouse, at the latest within 14 days of withdrawal.
• You are advised to return the goods to be sent as part of this resignation in the original undamaged packaging, the goods should not bear any signs of use, they should be undamaged, complete (including accessories, warranty, instructions, etc.) and a copy of the purchase receipt. Do not send cash on delivery. We recommend insuring your product. 
• The money for the goods and the cost of the cheapest way of delivering the goods from the online store will be returned to you in the same way as they were received or by agreement by postal order or transfer to your account within 14 days of withdrawal. Seller is not obligated to return all funds spent to the buyer before the buyer transfers the goods or shows that the goods have been dispatched to the seller.
• If the value of the goods has been reduced (the goods have been partially consumed or worn as a result of the handling of the goods otherwise than necessary to handle them in view of their nature and characteristics, the goods are not complete or damaged), the buyer is obliged to replace the demonstrably missing value in money. Seller is entitled to set off the amount of compensation for damage arising from the use of the goods in contravention of § 1833 for the purchase amount.
• If the contract has been the subject of a service contract and has started with its performance, then the buyer is obliged to pay a proportion of the price for the services consumed if the buyer withdraws from the contract.
• If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase agreement, the gift agreement is lost and the buyer is obliged to return the goods together with the seller provided gift.
• If the buyer withdraws from the purchase contract, the buyer bears the cost of returning the goods to the seller, even if the goods can not be returned by their normal postal route.

 

Return of goods within 14 days

• Bring the goods personally to our central warehouse. 
• Send the goods by post or shipping company to the address of the central warehouse:
  Hobbytec CZ sro - Complaint department
  U Mototechny 87 (Pro-home building site)
  251 62 Tehovec
   
• You must attach a proof of purchase (invoice) and a completed return form (to be downloaded HERE ) for the settlement of the claim.

The product must be clean in accordance with hygiene regulations or general hygiene guidelines. It must contain all the parts and accessories necessary to verify the defect claimed.